Frequently asked questions.

We're a 20-person crew spread across 3 continents. Every project gets a dedicated lead, a private Slack channel, and weekly video check-ins. You'll never wonder what's happening. Our async workflow means progress happens around the clock.

A brand identity ships in 1-2 weeks. A full website build takes 3-6 weeks depending on complexity. We lock timelines before kickoff, and in 12 years we've never missed a deadline. Not once.

Hit the 'Get in Touch' button, tell us what you need in 2-3 sentences. Within 24 hours you'll have a scoped brief, timeline, and transparent quote on your desk. No discovery calls required unless you want one.

Once you approve the scope and the first payment lands, your project lead sends a kickoff doc within 24 hours. It covers the timeline, every milestone, who is responsible for what, and how we will communicate. Then we get to work. No weeks of workshops before anything visible happens.

Always. We share work at every milestone — usually weekly — so you can steer the direction as it develops. You will never wait until the end to discover something is off.

Both, and everything in between. We've helped 40+ startups launch from scratch and rebranded established companies with 200+ employees. Whether you're pre-seed or scaling past $10M ARR, we adapt our process to your stage.

Absolutely. Need a single logo, one motion reel, or a killer Excel dashboard? Done. But most clients start with one service and end up bundling 3-4 because they see the quality difference across disciplines.

We're a full-service IT agency that handles everything under one roof: web development, app builds, UI/UX design, branding, motion graphics, and digital strategy. No outsourcing, no freelancer handoffs. Your project stays with our in-house team from start to finish, so every piece works well together. That's how we've delivered 3000+ projects without a single missed deadline.

Yes. About a third of our clients are on monthly retainers for ongoing design, content, or development. It works well when you need a consistent creative partner without hiring in-house. Retainers are month-to-month after the first three months — no lock-in contracts.

We offer both project-based fixed pricing and monthly retainers. Every engagement starts with a transparent quote with no hidden fees, no surprise invoices. You know exactly what you're paying before we write a single line of code.

Yes. For larger projects we typically split payments into milestones: 40% upfront, 30% at midpoint, 30% on delivery. For retainers, it's a simple monthly invoice.

We stand behind our work. If we haven't started production, you get a full refund. Once work begins, we'll work with you until you're satisfied. Our 98% client satisfaction rate speaks for itself.

USD, GBP, EUR, CAD, AUD, and NZD. We match whichever your finance team prefers and keep it consistent throughout the engagement. Tax handling — VAT, GST, HST — is done correctly on every invoice.

You do. Full intellectual property transfers to you on final payment. Source files, fonts, assets — everything. We keep nothing and retain no usage rights. It's your work, period.

Whatever you need. Standard deliverables include source files (Figma, AI, PSD, INDD), production-ready exports (PDF, PNG, SVG, MP4), and web-optimised assets. If your printer or developer needs a specific format, we deliver it.

Yes. Every brand identity project includes a full guidelines document covering logo usage, colour system, typography, spacing rules, and application examples. It's built so anyone on your team — or any future designer — can apply the brand correctly without guessing.

Every project includes a defined number of revision rounds — typically two to three — built into the scope. If you need changes after final delivery, we offer them at our hourly rate or fold them into a retainer if you're on one.

When it makes sense, yes. For clients who need to produce collateral regularly — sell sheets, social graphics, presentation decks — we build editable templates in Figma or Canva with locked brand elements and flexible content areas. Your team can update copy and images without breaking the design system.

All project files are stored securely for at least 12 months after final delivery. If you need assets resent or re-exported in a different format after the project closes, we can retrieve them. We recommend clients maintain their own backup of all delivered files as standard practice.

Depends on the project. We build on React, Next.js, and Vite for performance-critical sites, and WordPress or Webflow when the client's team needs to manage content without a developer. We recommend the stack that fits your actual needs, not the one we prefer.

We can. We deploy to Vercel, Netlify, AWS, or your own infrastructure. Post-launch maintenance packages include uptime monitoring, security updates, backups, and content changes — priced monthly with no lock-in.

We provide a 30-day post-launch support window at no extra cost. Bugs, display issues, or anything that doesn't match the agreed scope gets fixed. Beyond that window, we offer maintenance retainers or handle fixes at our standard hourly rate.

Yes, and it's common. We hand off clean, well-documented design systems and production-ready assets that any competent developer can implement. If you want us to collaborate directly with your team during the build, we do that too.